Application Manager – Single Data Entry (SDE)

• Role: Application Manager – Single Data Entry (SDE) 

• Profile: Bachelor’s or Master’s in Computer Systems or Information Systems (IS). Min 3-5 years of work experience in application development and support.

• Package: 18-month contract with premium benefits.

Médecins Sans Frontières/Doctors Without Borders (MSF) is an international independent medical humanitarian organisation that provides assistance to people affected by conflicts, epidemics, and natural or human-made disasters and excluded from healthcare. We provide this assistance without discrimination, irrespective of race, religion, creed or political affiliation.

MSF Eastern Africa is the regional institutional office of MSF. It focuses on representation and networking, recruiting and supporting staff from the region, communications and fundraising, as well as working on other dossiers of importance to MSF such as Diversity, Equity and Inclusion (DEI), Data Protection, mutualization, training, medical operational support and environmental health.

The Application Manager- Single Data Entry (SDE) Project is responsible for leading the testing, deployment, technical support, and evolution of a stock management application across MSF-EA, ensuring its operational readiness and sustainability in low-connectivity warehouse and pharmacy contexts, in collaboration with technical teams.

This position will be hierarchically and functionally accountable to the Program Manager.

Tasks & Responsibilities

Deployment, Support & Maintenance

• Deployment Support: Provide hands-on technical expertise during the deployment of the solution.

• Troubleshooting: Diagnose and resolve technical issues related to the application, including connectivity, configuration, and system integration challenges.

• User Support: Assist end-users in understanding and using the application effectively, addressing their queries, and ensuring the application meets their needs.

Operational Readiness

• L1/L2/L3 Support Levels: Collaborate with the IT organization to design and implement a sustainable support structure, defining clear roles and responsibilities for Level 1 (L1), Level 2 (L2), and Level 3 (L3) support.

• Knowledge Base Creation: Develop and maintain documentation, FAQs, and training materials to empower support teams and end-users.

• Capacity Building: Train and mentor support teams to ensure they are equipped to handle technical issues and provide high-quality assistance.

Product Development

• Request Management: Contribute to the writing of requests for change (RFC), bug and user stories, enabling the service provider to develop features smoothly.

• Test Coordination: Coordinate test scenarios and environments to ensure thorough testing and validation of the application, engaging relevant stakeholders as needed.

Stakeholder Collaboration

• Cross-Team Collaboration: Act as a liaison between project teams and IT focal points.

• Regular Communication: Maintain clear and consistent communication with stakeholders to provide updates, resolve issues, and ensure alignment.

Education

• Bachelor’s or Master’s in Computer Systems or Information Systems (IS).

Experience

• Min 3-5 years of work experience in application development and support.

• Experience with mobile application development in hybrid environments (cloud/on-premise) from development to go-live.

• Experience in an international environment.

• Familiarity with humanitarian supply chain solutions or products is highly advantageous.

Technical Competencies

• Strong communication skills to effectively engage with technical stakeholders and project teams.

• Software Testing: Experience with testing at all levels of the software lifecycle.

• Scripting/Coding: Basic scripting or coding skills to support troubleshooting and development tasks.

• DevOps Pipelines and Docker: Familiarity with DevOps pipelines and containerization tools like Docker (Azure DevOps an asset).

• Interface Troubleshooting: Ability to diagnose and resolve issues with system interfaces.

• Systems: Knowledge of cloud hosting (Azure an asset) and on-premises server management (Linux).

Behavioral/General Competencies

• Commitment to MSF’s Principles

• Cross-cultural Awareness

• Strategic Vision

• Results and Quality Orientation

• Service Orientation

• Planning and Organizing

• Initiative and Innovation

• Teamwork and Cooperation

• People Management and Development

• Networking and Building Relationships

• Security awareness and Management

• Contract: An eighteen (18) months full-time employment contract with possible extension through MSF East Africa Section Office in Nairobi, Kenya.

• Salary: An annual salary of EUR 27,145 at HQ Grade 8 based on a full-time appointment with an annual increment of 2% every year up to a maximum of 10 years.

• Work-life balance financial benefit: Ranging between EUR 620 to 1,159/month based on individual & administrative status. This amount may be used to cover accommodation and utilities, transportation, etc.

• Additional Benefits:

  • Annual Leave: 25 days per year.

  • Other Holidays: Sick leave, circumstantial leave, maternity leave (21 weeks), paternity leave (4 weeks), own affairs days off, etc.

  • Employer Pension contribution: 10% of basic salary.

  • International insurance for both medical and disability.

  • Relocation support for non-Kenyan residents (based on MSF EA terms/conditions).

  • Work-life balance: Daily flexi-hours and 2 days working from home possible.

  • School fees benefits for eligible dependents.

  • Career Development: Access to online learning, regular trainings, and peer-to-peer learning.

  • Mobility: Opportunities to travel abroad for work, meetings, and workshops.

  • Annual home leave ticket for non-Kenyans and eligible dependents.

• Apply directly via the APPLY NOW button below

• Requirements: Upload a Letter of Motivation + Curriculum Vitae (in English) in PDF format as one combined document.

• Closing Date: 16th of February 2026.

• Contact: For technical issues only, contact [email protected]. Applications sent directly to this email will not be considered.

The protection of your personal data is important to MSF. By submitting your application, you consent to MSF using your personal data only for the recruitment process. Your personal data will be treated confidentially. MSF is an equal opportunity employer and does not charge any application/recruitment fee.

Lately, MSF is a civil society initiative that brings together individuals committed to the assistance of other human beings in crisis. As such MSF is by choice an association. Each individual applying for MSF roles does it out of conviction and is ready to uphold the values and principles of MSF.